Meter guide
Understand working smart meters, half-hourly readings, FreePhase and EV tariff eligibility, Economy 7 registers and what to check when data stops.
A smart-meter label does not confirm tariff eligibility. EDF must be able to communicate with the meter and receive the reading frequency required by the product; equipment, payment and account conditions may also apply.
EDF says FreePhase requires a working smart electricity meter that can send half-hourly readings, together with consent to use that data and monthly Direct Debit. A meter described as smart is not enough if EDF cannot receive the required readings.
EDF says a smart meter is required for its EV tariffs. Vehicle and charger compatibility may matter for optional managed-charging features even when the core overnight tariff supports any make or model.
Economy 7 uses separate day and night registers. Actual switching times can depend on region and meter configuration, so check the billed registers and schedule rather than assuming one national clock.
EDF states that three-phase meters are not compatible with FreePhase. Three-phase describes the electrical supply, not a time-of-use tariff or multi-rate register.
Check recent readings in MyAccount or Energy Hub and ask EDF whether the meter is communicating. Public tariff data cannot establish whether an individual meter is eligible or billing correctly.
Dynamic and specialist time-of-use products may be unavailable when the required readings cannot be supplied. Compare standard or fixed quotes while asking EDF whether the meter can be connected, enrolled or replaced.